We provide delivery milestone tracking which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive due to the distance and transit time of the selected service.
Your shipment might also be delayed due to events beyond the control of AxleHire, e.g. COVID, weather events, or local disruptions like public holidays. In the event your shipment has not arrived within 3 business days after the expected delivery time, kindly contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.
Note: This option will only be available for future deliveries.
At AxleHire, we want to make your delivery experience a seamless one. To update your contact information, from the AxleHire Tracking Page, choose the “Manage Delivery” option.
Note: This option will only be available for future deliveries.
To request an update to the shipping address for future deliveries, from the AxleHire Tracking Page, search for your Tracking Number and select the “Manage Delivery” option. To change the address on the day of delivery, you will need to send an Address Request Change in via our Chat Option on the Tracking Page, or you can also reach us at support@axlehire.com or 1-855-249-7447.
We apologize if you have not received your item as indicated.
If your tracking information shows that your package was delivered, but you can’t find it, the delivery driver might have placed it in a safer location, please check:
If you are still unable to locate your package, please reach out to our support team via our Chat Option on the Tracking Page, or you can also reach us at support@axlehire.com or 1-855-249-7447.
No, once an order has been placed, you will need to reach out to the Merchant for a cancellation request.
Delivery days and times are set by the Merchant and are not able to be changed by AxleHire.
We have a couple options available for tracking your delivery!
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When accessing the tracking page, you may view the following statuses which are dependent on where your package is in the delivery process.